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privacy + cookie policy

privacy policy

This privacy policy sets out how Creative Leicestershire uses and protects any information that you give us when you use our website:

Creative Leicestershire may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22nd July 2019.

You can unsubscribe from our E-bulletin at any time using the unsubscribe button at the bottom of our newsletters or buy emailing

For more information about the new General Data Protection Regulation, visit the official GDPR website –

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors. In this policy we explain how we will treat your personal information.

1.2 We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

1.3 This Privacy Policy was last updated on 22nd July 2019.

2. How we use your personal data

2.1 We may collect, store and use the following kinds of personal information:

(a) Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);

(b) Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);

(c) Information that you post to our website for publication on the internet (including your name and the content of your posts);

(d) Information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication and any information gathered on a form); and

(e) any other personal information that you choose to send to us.

3. Providing your personal data to others

3.1 We may disclose your personal data to:

(a) The Creative Leicestershire partners insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

(b) Mailchimp in order to send you our email newsletter.

4. We may use your personal information to:

4.1(a) Administer our website and business;

(b) Enable your use of the services available on our website;

4.2 If you specifically agree we may use your personal information to:

(a) Send you our email newsletter;

(b) Deal with enquiries and complaints made by or about you relating to our website;

(c) Keep our website secure and prevent fraud;

(d) Verify compliance with the terms and conditions governing the use of our website;

(e) Your data may also be available through Google Analytics to enable us and them to carry out analysis and research on demographics, interests and behaviour of our users and supporters to help us gain a better understanding of them to enable us to improve our services. Information on Google Analytics Privacy Policy can be read here:

4.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

4.4 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

5. Disclosing personal information

5.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers (including specifically the provider and host of our website) or other subcontractors insofar as reasonably necessary for the purposes set out in this policy.

5.2 We may disclose your personal information:

(a) To the extent that we are required to do so by law;

(b) In connection with any ongoing or prospective legal proceedings;

(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

5.3 Except as provided in this policy, we will not provide your personal information to third parties.

6. International transfers of your personal data

6.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

Our e-marketing service Mailchimp and ticket management service Eventbrite are all signed up to the E.U.- U.S Privacy Shield Frameworks. We use as our service provider. WIX is certified under the EU-US Privacy Shield Framework. More information on these can be found here:

6.2 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

6.3 You expressly agree to the transfers of personal information described in this Section 5

7. Retaining and deleting personal data

7.1 This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

7.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

7.3 We will retain your personal data as follows:

(a) Names and email addresses for the purpose of the newsletter will be retained for a maximum period of three years following 22nd July 2019.

(b) Names, email addresses and locations gathered for events through Eventbrite will be anonymised and retained for maximum period of one year for impact evaluation purposes.

7.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, data will be retained for one year.

7.5 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

8. Security of personal information

8.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

8.2 We will store all the personal information you provide on our, and where applicable our suppliers’, secure (password- and firewall-protected) servers. This may include data storage services provided in the Cloud.

8.3 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

9. Amendments

9.1 We may update this policy from time to time by publishing a new version on our website.

9.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

9.3 We may notify you of changes to this policy by email.

9.4 Your rights / Access to your information and correction

9.5 You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email –

The provision of such information will be subject:

(a) The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

(b) We may withhold personal information that you request to the extent permitted by law.

(c) You may instruct us at any time not to process your personal information for marketing purposes (our newsletter and other email communications.)

(d) In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

(e) Please let us know if the personal information that we hold about you needs to be corrected or updated.

10. Third party websites

10.1 Our website includes hyperlinks to, and details of, third party websites.

10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

10.3 This privacy policy only governs our websites and we are not responsible for the privacy policies that govern third party websites even where we have provided links to them. If you use any link on our website we recommend you read the privacy policy of that website before sharing any personal or financial data.

10.4 We operate a number of social media pages including Facebook, Twitter and Instagram. Although this policy covers how we will use any data collected from those pages, it does not cover how the providers of social media websites will use your information. Please ensure you read the privacy policy of the social media website before sharing data and make use of the privacy settings and reporting mechanisms to control how your data is used.

11. Our details

11.1 This website is owned and operated by Creative Leicestershire

11.2 Creative Leicestershire is part of Leicestershire County Council
11.3 Our address is at Creative Leicestershire, Leicestershire County Council, Room 500, County Hall, Glenfield LE3 8RL.

121.4 You can contact us:

(a) by post, to the postal address given above;

(b) by email –

11.5 WIX is the company that we use to host our website. Their privacy policy can be read here:

11.6 Creative Leicestershire uses Mailchimp to send out its regular newsletters and

e-communications. Their privacy policy can be read here:

12. Complaints

13.1 If you wish to make a complaint about us or the treatment of your data, please contact Creative Leicestershire in the first instance using the contact details in Section 11 (above) or elsewhere on our site.

cookie policy

What is a Cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies via:

Cookies do lots of different jobs: letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that any adverts you see online are more relevant to you and your interests.

A list of all the cookies used on this website by category is set out below. By using our website you agree to the cookies we use unless you choose to opt out of them. Please be aware, that by opting out of some cookies, our website may not work as quickly, or as well as if cookies are enabled.

Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. We only have one cookie in this category:


The software that we use to manage our website. WordPress sets cookies when you log into the secure area of our website, and remembers your cookie preferences. This will only apply if you are an administrator of our site or attempt to log in as an administrator of our website.

Analytics Cookies

These allow us to gather anonymous information about how you use our website, how you got here, and any problems/errors that arise while you browse. There are two types of cookie in this category:

WIX drops a single tracking cookie which helps it and Creative Leicestershire determine if you have visited our website before. To opt-out of this cookie please see the below section – Opting Out of all cookies.

Google Analytics™ – is a free service from Google that allows us to get much more detailed information about the usage of our website, such as the Country you are visiting us from, the webpage or search term you used to find our website, which pages you visited and for how long, which devise and browser you used to access our site and whether you have visited us before. We can use this information to arrange our website in a more logical way for visitors, and optimise its performance for the most commonly used devises and browsers. Users can prevent their data being collected and used by Google Analytics by downloading the add-on available at

Social Media Cookies

We link to our pages on a number Social Media websites from our own website:

  • Facebook

  • Twitter

  • Instagram

Each social media website has its own Privacy Policy and information on how it uses cookies. They will also explain ways to opt-out of cookies on their websites. By clicking on any of the social media links on our website you will be taken to an external website which may collect information from you via cookies over which we have no control.

We occasionally embed videos from YouTube channel on some pages of our website. YouTube may collect and store information about the pages on our website you visit, particularly if you play the videos. Creative Leicestershire has no control or liability over the cookies set by YouTube or their owners, Google. For further information, please view Google’s cookie policy at

Opting out of all cookies

Some cookies on our website cannot be switched off individually. However, you can use settings on your browser to restrict and manage cookies across all websites you visit.

Any Questions?

If you have any questions or comments regarding this Policy, please email

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